Privacy Policy
Last updated: August 2026
Fox Air and Heat ("Fox Air," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and your choices. By using our website or contacting us, you agree to this policy.
1. Information We Collect
We collect information you provide directly, such as when you fill out a form, request a quote, call, or text us. This may include your name, phone number, email address, service address, and details about your HVAC needs. We also automatically collect limited technical information — such as IP address, browser type, and pages visited — through cookies and website analytics tools.
2. How We Use Your Information
- To respond to your inquiries and schedule and provide HVAC services.
- To contact you about your request or appointment by phone, text message, or email.
- To send service updates, appointment reminders, and — where you have consented — promotional offers.
- To operate, improve, and secure our website and business.
3. Text Messaging (SMS) Consent
If you provide your phone number and opt in, you consent to receive calls and text messages from Fox Air and Heat related to your request, appointments, and service. Message frequency varies. Message and data rates may apply. You can reply STOP at any time to opt out of text messages, or reply HELP for assistance. Opting out of marketing messages will not affect messages necessary to complete a service you requested. We do not sell or share your mobile number with third parties for their own marketing purposes.
4. Cookies & Analytics
Our website may use cookies and analytics services to understand how visitors use the site and to improve your experience. You can control cookies through your browser settings.
5. How We Share Information
We do not sell your personal information. We may share information with trusted service providers who help us operate our business (for example, customer-management, scheduling, hosting, and communication platforms), and when required by law or to protect our rights.
6. Data Retention & Security
We keep your information only as long as needed to provide services and meet legal or business requirements, and we use reasonable measures to protect it. No method of transmission over the internet is 100% secure.
7. Your Choices & Rights
You may request to access, correct, or delete your personal information, or opt out of marketing communications, by contacting us using the details below.
8. Children's Privacy
Our website and services are not directed to children under 13, and we do not knowingly collect information from them.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.
10. Contact Us
Fox Air and Heat
16019 Co Rd 221, Forney, TX 75126
Phone/Text: (469) 290-2221